Medical Receptionist Team Leader (Part-time)

My Client based in Co Down require an enthusiastic & motivated Part-time Medical Receptionist Teamleader to join their friendly & supportive team on a permanent basis.

Job Summary:

Assist in leading the reception team, ensuring an efficient and professional manner is maintained. The successful Candidate will be required to act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.

Key responsibilities

The list of duties below is not exhaustive and may be subject to change as deemed necessary.

Supervisory Tasks

• To manage the reception department, thereby assisting with the smooth running of the practice.
• Responsible for supervising the reception staff including staff leave, attendance/ sickness & rotas. Ensure practice protocols & standard operating procedures are adhered to and ensure all staff are aware of disciplinary & grievance procedures and a full understanding of health & safety.
• Co-ordinate staff to ensure all tasks are completed on a daily basis to include, but not limited to appointment management, scripts process, Mail Manager, Docman, Workflow.
• In conjunction with the practice manager support reception staff in achieving their development plans & assess training needs with a view to helping to prepare individual Personal Development Plans for reception staff.
• Undertake return to work interviews.
• Assist with recruitment/training for reception staff.

Administrative Tasks

• Set up and continually assess and evaluate systems.
• Assist in the development and maintenance of the Reception Hand Book – ‘How to Guide’.
• Ensure communication systems are running smoothly
• Appointment system – supervise the correct use of the computerised appointment system.
• Assist the practice manager in the ordering of stationary and household items.
• Ensure correct procedures are followed for the ordering, distribution and logging of secure forms e.g. prescriptions.
• Participate in morning briefing with practice manager/clinical team
• Registration procedure - ensure that procedure is kept up-to-date and understood by reception staff and that it is carried out effectively and efficiently.
• Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, housekeeping duties
• Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures.
• Report IT issues to the clinical system provider and or BSO Support team on behalf of reception and clinical team and manage Bomgar sessions (training will be given.).
• Assist with the creation and management of login details for the clinical system staff (training will be give
• Provide hands on support to all reception staff and carry out any of the duties of a Medical Receptionist.

The successful Candidate will also support the management team in promoting the following

• Confidentiality/Equality and Diversity/Health & Safety/Apply Practice policies, standards & guidance
• Communication/Participate in audit where appropriate

Essential Proven Skills and Capabilities Required

• Minimum of 3 years’ experience of General Practice reception duties
• Experience of leading and managing a team successfully
• Experience of using a clinical system e.g. VISION, EMIS,
• Experience of using Microsoft software e.g. excel, word
• Experience of working in a busy environment, adhering to deadlines and managing priorities with minimal supervision
• Must be excellent communicator both spoken and written
• Must be able to work within processes and procedures
• Must be able to deal with and manage difficult behaviour and conflict situations
• Understands confidentiality, GDPR and the Data Protection Act
• High levels of accuracy and strong attention to detail
• Can provide a service to a diverse range of people to promote good relations and equality
• Train and supervise reception administration team members to ensure organisational quality and operational standards are met
• Must be flexible to work and or cover different days/hours as required by the service/business needs
• Apply and maintain procedures. Able to identify and report amendments to policies/procedures for service improvement
• Must be able to act on initiative

Competencies and Personal Qualities

• Approachable and trustworthy
• Self-motivated, confident- able to work with minimal direction
• Show professional attitude and demeanour including courteous interaction with team members and patients
• Well presented, personable, polite and patient
• Able to gain respect by example and leadership
• Must be resourceful
• Needs to be able to think on their feet and apply common sense
• Actively contribute to the work of the clinical team and promote the standards of care expected by creating energy and enthusiasm for the service
• Must be reliable and accurate in all aspects of work

Hours 24 per week – core days needed are Tuesday and Wednesday 8.30 – 5.30

£16.50 - £18.00 per hour depending on experience

25 days annual leave plus 10 statutory holidays (pro rata)

On-site parking

To apply for the above vacancy please forward your CV via the link below

Lynda Jacobs Recruitment is acting as a Recruitment Agency