Location: Belfast
Workplace: Hybrid
The Opportunity:
The Systems Analyst will be responsible
for analysing, designing, and optimizing business processes and data within the
Enterprise Service Management platform. This role involves collaborating with
various functional areas to identify business requirements and implement
streamlined workflows.
Working at Baker McKenzie:
Baker McKenzie is the world’s leading law firm
with offices all over the world. Our Belfast Centre is home to over 400
teammates in both legal and professional services such as finance, IT,
marketing, and business support.
We offer one of the best workplace benefits
packages in the business with comprehensive private health cover, income
protection, life assurance and a full employee assistance plan. These and a
host of other benefits make us one of the most desirable companies to work for
in Belfast.
We are committed to promoting inclusion,
diversity, and equity for all and are confident we can provide a career as
individual and as exceptional as you.
About the role:
As part of this role, the successful candidate
will:
Responsibilities:
- Captures
business and core configuration requirements, ensuring a thorough
understanding of organizational needs.
- Create
detailed process maps and documentation to illustrate current and proposed
workflows.
- Analyse
data to identify patterns, trends, and areas for optimization.
- Validates
the application functionality built by developer(s) and the system
administrator(s) prior to promoting configuration into production.
- Works
with the platform team to develop release estimates and supports testing
efforts during sprints.
- Collaborate
with cross-functional teams, providing data analysis and insights to
enhance business processes, including continuous improvement opportunities.
- Participate
in other duties and projects as directed by the Service Management
leadership team.
- This
is a global role requiring regular work outside normal business hours to
communicate with people in multiple time zones.
Essential Criteria:
To be successful in this role you will need:
Skills and Experience:
- Bachelor’s
degree in information technology or substantial equivalent experience with
an emphasis on business process and data analysis related field or
equivalent work experience.
- ServiceNow
CSA or CIS (any module) is a must; ServiceNow development experience in
reporting or Performance Analytics is preferred.
- Scrum
Master certification is preferred.
- Experience
in business analysis and configuration or administration of ITSM and HRSD
applications is required.
- Experience
with managing a Service Management application.
- Global
thinking and experience are preferred.
- Experience
in ServiceNow implementation is a must.
- Ability
to operate effectively/independently with minimal support.
- Well-developed
interpersonal skills including the ability to communicate, both written
and orally, and in a clear and straightforward manner
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Matching this job role: Analyst
Baker McKenzie
View Employer Profile
City Quays One,
7 Clarendon Road,
Belfast,
Co. Antrim,
BT1 3BG
Job Ref: I7129