Customer Service Administrator

Honeycomb is delighted to partner with one of the UK & Ireland's biggest Furniture distributors to recruit for a Customer Service Administrator for their office based in Dundalk. The role is full time, permanent and is office based.

The Client

Our client is one of the the UK and Ireland's biggest furniture distributors and their head office is located in Dundalk. The company was established over 40 years ago and has grown to a staff headcount of 100.

The Role

The role of Customer Service Administrator sits within the Fulfilment team, reporting to the Fulfilment manager. Typical duties will include:

• Respond efficiently and effectively to customer queries via either phone, email or face to face.
• Manage the return process in line with company policy.
• Manage parts requests and distribution.
• Schedule and prioritise daily tasks to meet operating requirements.
• Build a strong working relationship with customers to ensure they feel valued and supported.
• Build a strong working relationship with the Area Sales Manager to ensure efficient handling of customer accounts.
• Liaise with the warehouse team on product queries.

Essential Criteria

• At least 1 year Customer Service experience
• Strong Customer Service Skills.
• Excellent Telephone Manner.

Package

• Salary is €25 - €28K depending on skills & experience
• Pension contribution
• Generous holiday entitlement
• Onsite carpark
• 10% discount on furniture

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director, Honeycomb Jobs Ireland.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.