Customer Support - 24k - Belfast

VANRATH are delighted to be assisting a Major Client with the Recruitment of a Customer Support Executive to join their growing and dynamic team based in their Belfast Office.

Salary - £23,000 - £24,000 + Fantastic Benefits + Yearly Bonus

Hours - Mon-Fri-09:00-17:00

Responsibilities:

• Responsible for Liaising with customers on sales and service issues, by telephone or email.
• Responsible for coordinating and completing label/booklet design from concept to finished product.
• Manage the contract review process for each order and be responsible for customer liaison from initial inquiry through to delivery.
• Define customer’s requirements, organize quotations and acknowledge the same with the customer.
• Ensure that customer’s product and other requirements are defined, recorded and communicated through to the relevant functions within the company.
• Plan out jobs for production to achieve the most cost-effective output with assistance from the Estimator or Technical Manager when required.
• Carry out the purchasing functions for all originations and proof requirements and progress approvals from the Customers
• Progressing artwork and proofs through to final approval by liaising with the customer and suppliers.

Essential Criteria:

• Strong customer facing communication skills.
• Be a team player who can effectively perform both as part of a team and using your initiative to help colleagues when necessary

For more information about this role please contact Phil Doherty @ VANRATH for a confidential chat.

‘’Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.’’

‘’I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role’’

‘’I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.’’

‘’VANRATH were an incredible help in finding me my new position. Within a day or two of uploading my CV to the platform, VANRATH were already on the phone looking to get to know me and my interests and motivations better. This consideration was then carried through to their job searches and reflected in the opportunities they then offered to me. I felt that they understood what it was I wanted from my career and cared enough to guide me with respect to that, even if it meant not necessarily jumping at the first opportunity that arose.’’