Customer Operations Officer

Your new company
Hays are partnering with a Housing Association to recruit for a temporary Customer operations officer.

Your new role
You will work within the operations team providing a comprehensive service for customers and applicants. Duties include
•Provide a comprehensive operational service to customers and applicants.
•To act as an ambassador ensuring customer receive equal standards of service and have been dealt with in a professional manner and a high level of customer services is provided at all times.
•Accurate and timely processing of customer and legal documentation
•Understand the current process flows and procedures and contribute to the continuous improvement;
•Check accuracy of legal documentation received including contracts and building agreements highlighting any issues to the legal department;
•Liaise with third parties, including solicitors, valuers, financial advisers, estate agents, lenders and customers to ensure that SLAs are met and issues resolved prior to purchase/sale completion;
•Use the appropriate computer packages to input and extract data as required;
•Maintain accurate and up to date records of customer contact and progress;
•Ensure administration records are accurate and up-to-date;
•Ensure that Docuware and customer contact reports are kept fully up-to-date;
•Provide accurate and consistent information and advice to Customers and Applicants;
•Ensure that all actions to support customers are completed within agreed timeframes and customers advised;
•Deal with any customer concerns at first point of contact and endeavour to resolve these;
•Ensure compliance with information security procedures and data protection requirements;
•Maintain customer confidentiality at all times and ensure that customers are properly identified and verified;

What you'll need to succeed
5 GCSE’s1 (or equivalent) to include Maths and English (at grades A-C).
And
A minimum of 1 years’ experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets.
In lieu of qualifications a minimum of 3 years’ experience.

A minimum of 3 years’ experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets.
•Previous experience of processing legal or financial documentation.
•Working knowledge of Microsoft Office with strong skills in Microsoft Word & Excel.
•Excellent oral and written communication skills.
•Self-motivated, able to plan, prioritise and have strong organisational skills including working to challenging deadlines and under pressure.
•High attention to detail and accuracy.
•Ability to problem solve and resolve queries, with a strong customer focus.
•Strong negotiation skills.
•Previous experience working within a team.
•Ability to work on own initiative to meet deadlines.
•Ability to develop good working relationships with internal and external stakeholders.
•Ability to process and handle information confidentially and sensitively.

What you'll get in return

• £15.75 per hour
• Temporary to December 2024
• Full-time position
• Belfast City Centre location
• Online timesheets with weekly pay
• Access to retailer discounts
• Access to thousands of learning and development courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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