Admin Officer

Our client, based in Belfast are looking for an Admin Officer to join their team

Job Description:

- Objective: New cases: Manage own performance to achieve Performance targets

Key Output New / Review Cases

• Check that applications they have been fully completed.

• Upon receipt of completed application form, 80% of Police Reports to be requested within 3 working days, the remainder within 5 working days.

• If Police report not received, to issue a reminder for Police Report followed by a concern letter/Call to OCMT.

• When Police Report received Check CRV and Input CR to the case, within 3 working days within 99% accuracy

• Case note re C/R checks and if app an offender or not, check for Previous/Duplicate applications (TBC).

• Upon receipt of final piece of evidence if the case is not Level 1(AO), pass to Level 2/3 (EO1/SO) caseworkers within 10 working days

• Aim To action approximately 40 Police reports per month, (to be reviewed to reflect 38% of new cases cases).

• AO's to seek guidance from EO1 where necessary

If required, ensure that all payments are approved/authorised within 3 working days of receipt (TBC)

• Telephone Calls - To ensure that all telephone queries are dealt with within 48 hours in line with Compensation Services policy

• To respond to 95% of all general correspondence received which requires a response within 10 working days, the remainder within 15 working days.

• To always advise line management when worklist is up to date.

• To progress workflow for all claims assigned to me with a view to passing to relevant caseworker at the earliest opportunity.

Complaint/Compliments

• To log and acknowledge complaints received within 1 day of receipt and to coordinate responses to be issued within the 15 day response time.

Data Breaches/Incident Reporting

• Liaise with Information Security Branch/line manager in relation to any Data Breaches/Incidents. (keeping a record of all breaches on Records Manager

Hybrid working Model

Compensation Services operates a hybrid working policy in line with NICS guidance, the post holder will be required to attend the office as part of a rota, or as determined by business needs.

• Adhere to all relevant office policies on all days when working from home.

• To be available during working hours for emails and phone calls via Jabber.

• To keep line manager fully appraised of tasks undertaken during periods of home working.

OTHER DUTIES

• All other duties as required of the post in order to provide the appropriate support for the business.

Wage:

- £11.99ph (weekly)

Location:

- Queen’s Court, Upper Queen Street, Belfast

Start Date:

- ASAP

Essential Criteria:

- 5 GCSEs Including Maths & English (Must have certificate Proof)

- Excellent IT skills, including use of Microsoft Word and Excel

- Good communication skills

- Ability to use own initiative

- Must go through a CTC (County Terrorism Check)

Duration Of Placement:

- Approximate duration 6 months (possible extension)

Work Pattern:

- Monday to Friday 9am – 5pm but flexible working hours is available

- No leave allowed in July.