Admin Officer

Our client, based in Belfast are looking for an Admin Officers to join their team

Job Description:

The main business is to promote the financial responsibility parents have for their children; to provide information and support for parents to enable them to make effective child maintenance arrangements; and to provide an efficient statutory maintenance service with effective enforcement powers.

Specific duties

Call handling:

• Handling inbound calls from and making outbound calls to Paying Parents (PP), Receiving Parents (RP), Employers etc to arrange and maintain maintenance payments

• Maximising the use of outbound calls to keep all parties (Paying parent and Receiving Parent) informed in relation to their child maintenance arrangements

• Use available financial information to negotiate payment of regular maintenance and arrears with Paying Parents to maximise the maintenance payments for children

• Use positive customer contact to manage customer’s expectations, taking the time to explain processes clearly and providing realistic and accurate timeframes for the receipt of maintenance payments.

• Maximising the use of outbound calls to reduce the level of repeat calls and potential complaints.

• Collecting and recording evidence and information by phone to speed up the processing of new claims and to action ‘change of circumstance’ requests quickly and accurately to ensure paying cases continue paying.

• Offering and providing a call-back service to provide further support and information to all parties with a child maintenance interest.

• Handling all calls in a calm and professional manner

Wage:

- £12.36ph (weekly)

Location:

- Great Northern Tower, Great Victoria Street, Belfast

Start Dates:

- 7th, 13th and 20th May 2024

Essential Criteria:

- 5 GCSEs Including Maths & English (Must have certificate Proof)

Duration Of Placement:

- Up to 51 weeks

Work Pattern:

- The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, in some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and may include: