Document Support Analyst- 3rd line

Hays IT


  • Salary:

    £30,000 - £40,000

  • Added:


  • Closing:


International Legal organisation require Senior Support Analyst.

Your new company

International Global services organisation require Senior Document Support Analyst to join the team

Your new role

As application support analyst you will be accountable for supporting and maintaining a host of areas such as documents and supporting ecosystems including the Microsoft Office and Adobe suite, global templates, document comparison tools, Metadata Cleansing tools as well bespoke and 3rd Party.COM addins.

The remit of the team is global and extends to all aspects of 3rd line support relating to the infrastructure and services. You will providing 3rd line support and maintenance in the following areas: Microsoft Office and other document editors and viewers.

What you'll need to succeed
Ideally you will have around 2/3 years IT experience with at least 1 years experience in a 3rd line role supporting a number of the microsoft technologies. Ideally you have experience working within the professional services sector with an appreciation of the demands placed on support teams by the business and indeed working in an ITIL environment.

What you'll get in return
Working with a global Professional Services organisation in a superb modern collaborative office environment.
You will works with a network of product leaders, specialists and team Leaders to ensure a co-ordinated approach to support, improvements, disaster recovery and security across applications and infrastructure.
You will enjoy a market leading salary and benefits package commensurate with the organisations stature in the
work place.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Job Snapshot

Job Type
Permanent Full-Time
See Description
Telecommunications, IT
Job Roles
Technical Support, Technical Support
Min Experience
No Minimum Requirement
Employer Type
Recruitment Agency
Roisin Byrne
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Employer Details

Hays IT

5th Floor, Donegall House,
Donegall Square North,
Co. Antrim,

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