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Serious Incident Investigation Lead

Premiere People

Belfast

  • Salary:

    See Job Description

  • Added:

    25/03/2019

  • Closing:

    Today

We are seeking a temporary Serious Incident Investigation Lead for our client in the Belfast BT8 area.

The role is full time 37.5 hours per week with an hourly pay rate of £16.82

Job Summary

Be an expert in serious clinical incident investigation, techniques and practice. 

 

Undertake serious adverse incident investigations and where necessary, moderate clinical incident investigations across the region (Operations, Emergency Ambulance Control etc.), producing high quality investigation reports and presenting findings to Serious Adverse Incident Review meetings / panels and / or Learning Outcomes Review Group.

Provide expert advice and support to appointed Investigating Officers in the investigation of patient safety incidents and serious clinical complaints, drawing on experience.

Undertake Coroner and clinical negligence claim reviews, presenting findings to Inquests or court as required.

Quality assure investigations upon their conclusion and engage with Investigating Officers and relevant Trust specialists in order to develop SMART action plans.

Liaise with the Clinical Training Manager / Regional Training Teams to ensure learning points from investigations are developed into Trust practice.

Manage administrative roles as required within the investigation process.

Main Duties

  • Be the identified expert and lead for serious clinical incident investigations for the region / Trust. This will include areas such as Operations, Emergency Ambulance Control, Non-Emergency Ambulance Control, HEMS and Emergency Planning etc. as necessary. 
  • Undertake formal investigation of serious clinical incidents, serious clinical complaints and intertrust incidents as necessary according to Trust policy, best practice and national guidance, producing high quality investigation reports and presenting findings to a serious incident review meetings / panels. This will include  the following key tasks:
  • Reviewing records;
  • Producing a chronology of events;
  • Interviewing staff, patients and their carers/families;
  • Liaising with other healthcare organisations and external bodies;
  • Analysing data;
  • Producing an investigation report;
  • Identifying learning;
  • Developing SMART action plans.
  • Presenting findings to a meetings / panels.
  • Feeding back findings to the Trust, staff, patients and their carers/families;
  • Implementation of Being Open process (Duty of Candour pending);
  • Keeping all relevant parties informed of progress.
  • Produce high quality serious incident investigation root cause analysis reports arising from the findings of the serious incident investigation ensuring that root causes are identified and recommendations are made for consideration.
  • Liaise with external organisations including Acute Trusts, PHA, HSCB, RQIA, Coroner, Legal Services, PCC etc. and provide assurances where required.
  • Undertake moderate harm incident investigations according to Trust policy and best practice, producing a high quality Investigation report to be provided to patients and their carers/families. This will include:
  • Reviewing records;
  • Producing a chronology of events;
  • Interviewing staff, patients and their carers/families;
  • Liaising with other healthcare organisations and external bodies;
  • Analysing data;
  • Producing an investigation report;
  • Feeding back findings to the Trust, staff, patients and their carers/families;
  • Implementation of Being Open (Duty of Candour pending);
  • Keeping all relevant parties informed of progress;
  • Identifying learning.
  • Undertake incident reviews for inquests and clinical negligence claims involving the Trust, producing a high quality report to be provided and/or presented to Coroners court, Trust solicitors and other interested parties This will include:
  • Reviewing records;
  • Producing a chronology of events;
  • Interviewing staff;
  • Analysing data;
  • Producing a high quality formal written report;
  • Feeding back findings to staff and the Trust;
  • Identifying learning.
  • As part of the investigation process provide and receive highly complex, sensitive and contentious information ensuring that Information Governance policies are adhered to.
  • Act as the Trust lead and actively contribute to serious incident investigations undertaken by external organisations, ensuring they accurately reflect the Trust’s involvement. This will include liaising with external organisations and attending multi-agency meetings.
  • Provide expert advice and support to any member of staff acting as appointed Investigating Officers.
  • Monitor adverse clinical incidents received by the Trust, highlighting any trends or themes arising from these. Escalate concerns to the Risk Manager / Medical Director. 
  • Work with the Medical Director, Risk Manager, Clinical Improvement Lead etc. to identify learning from incidents across the organisation and make recommendations for improvement.
  • Work with the Clinical Training Manager to ensure learning points from investigations are developed into Trust practice.
  • Maintain accurate records of the above in order to provide assurance to the Medical Director that improvements are being made, targets are being met and Trust policy is being adhered to.
  • To be a member of the Trust’s Learning Outcomes Review Group, or equivalent, in order to identify and share learning from incidents and investigations, and propose changes and development Trust policies and procedures.
  • Manage staff to whom the position reports (structure to be confirmed).
  • Deputise for the Medical Director, as required.
  • Promote and embed the Trust’s Quality agenda.
  • Be a registered clinician and maintain clinical registration, by conducting sufficient continuous professional development, regularly treating and, where required, transporting patients in accordance with clinical guidelines and Trust protocols.
  • Ensure the Trust is in compliance with regional Being Open Policies and Procedures. Ensure adequate processes are developed to ensure compliance with the HSCB responsibilities and reporting requirements / checklists etc.
  • To attend and represent the Trust at statutory and other relevant meetings and to take part in other relevant activities to ensure the Trust is represented and able to discharge its responsibilities in the field of incident and serious incident management (DoH, HSCB, RQIA etc).
  • Support staff as necessary. Support line management to put adequate arrangements in place for their staff in the event of a serious incident. 

Essential Criteria

·        Live registration on the HCPC / NMC register.

·        Hold a relevant University Degree.

·        Professional qualification or post graduate qualification.

AND

·        At least 2 years’ experience in a line management role, or within a training function within a health service organisation.

·        Practical experience in the investigation of serious incidents using root cause analysis.

·        Experience of developing associated action plans and overseeing the implementation of learning.

·        Experience of producing high quality reports and letters.

·        Experience in liaising with families / service users and / or their representatives.

·        Demonstrate working experience and proficiency in databases and the use of the Microsoft Office Suite (Word, Excel & Power point) and Microsoft Outlook on a day to day basis.

·        High level of understanding of, and committed to, high quality patient care.

·        High level of understanding of patient safety investigations. 

·        Ability to investigate complex issues, interpret and analyse information and present this in a variety of formats and reports, i.e. interpret sensitive or contentious information from letters, emails, patient clinical records, face to face or through telephone conversations.

·        High level of interpersonal skills to respond to patients and other organisations, i.e. able to be tactful, empathetic and sensitive in handling service users, their representatives and all staff groups.

·        Able to manage situations where there may be barriers to understanding and comprehension.

·        Conversant with NHS policy and initiatives in relation to serious incidents, Duty of Candour (legislation pending) and patient safety.

·        Competent in record keeping to ensure Information Governance through the use of IT and paper based processes.

·        Computer skills / ability to be responsible for own correspondence and to interrogate, extract and represent data effectively to generate reports.

·        Demonstrable knowledge of the principles of Equality and Diversity and how they impact on patient care.

·        Able to prioritise heavy work-loads to meet requirements.

·        Ability to apply attention to detail.

·        Significant leadership qualities.

·        Ability to deal appropriately with patient or staff welfare issues promptly and effectively.

·        Work within Trust policy to meet required standards and deadlines.

·        Maintain integrity and impartiality at all times.

·        Committed to continuing professional development.

·        Wide range of knowledge and understanding of clinical practice.

·        Awareness of national and local targets and how can contribute to achieving them.

·        Knowledge and experience of risk management, assurance and governance processes.

If interested please send your cv to Angela.manson@premiere-agency.com

Job Snapshot

Job Type
Temporary Full-Time
Qualifications
Post Graduate Qualification
Sector
Public Sector, Secretarial & Administration
Job Roles
Investigating Officer
Min Experience
2-3 yrs
Employer Type
Recruitment Agency
Contact
Angela Manson
Location
Belfast
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Employer Details

Premiere People

2nd Floor Hampden House,
55-59 Royal Avenue,
Belfast,
Co. Antrim,
BT1 1FX

Job Ref:

AMSIILK

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