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Dutch Speaking Product Support Agent

Brook Street

Belfast

  • Salary:

    £10,000 - £20,000

  • Added:

    15/03/2019

  • Closing:

    12/04/2019

Brook Street Recruitment is delighted to be working on behalf of our Belfast client to recruit a Dutch speaking Product Solutions Agent to join their fantastic team.

This role is office based and not in a call centre, this is an excellent chance to join a fantastic company with bright modern working conditions and great benefits.

Your responsibility is to provide, in Dutch/Belgium and English, a reliable, helpful product support service to clients via telephone and email.

Duties:

* Provide first level pre-sales information and after-sales product support and troubleshooting
* Answering phone calls, web chats, social media and e-mails through in-house CRM system
* Keep track of all consumer contacts and issues in the CRM system.
* Develop expertise on all current and forthcoming products and their respective technologies.
* Keep up to date on new product developments via eLearning platform and internal product training.
* Escalate important product issues to Tier 2
* Collect and analyse questions from trade and end consumers and propose FAQ`s to Tier 2.
* Provide market feedback and feature wishes to Tier 2.

Who are they looking for?

* Experience in a similar position
* Excellent communication skills (listening, verbal, persuasiveness)
* Technical understanding, analytical thinking and strong problem solving.
* Language skills: Bilingual Dutch/Belgium with fluent verbal, written English skills)
* IT skills: MS Office (Excel, Word and Windows)
* CRM experience is an advantage
* Customer focused - excellent customer service
* Well organised and good team player

What can they offer you?

* Salary - £18,000
* Relocation package - 1 week`s hotel accommodation (6 nights)
* Up to £ 200 towards flights
* AIP bonus - 6% of Basic Annual Salary

Hours per week - 37.5 - Work Times = Monday - Friday 08:00 - 16:00
Annual Leave - 28 Days per Year - Plus Statutory Days (8 Days)
Pension - Company Pension Scheme
Life Insurance
Group Life Insurance
Income Insurance
Group Income Protection Insurance
Staff Discount

If interested please send CV via the apply link

Job Snapshot

Job Type
Permanent Full-Time
Qualifications
See Description
Sector
Customer Service & Call Centre
Job Roles
Bilingual Customer Service Agent
Min Experience
1-2 yrs
Employer Type
Recruitment Agency
Contact
Colleen
Location
Belfast
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Employer Details

Brook Street

Law Society House,
94 Victoria Street,
Belfast,
Co. Antrim,
BT1 3GN

Job Ref:

BEL/295188_1552670683

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