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Digital Support Executive

Independent News & Media PLC

Belfast

  • Salary:

    Not Disclosed

  • Added:

    27/11/2018

  • Closing:

    21/12/2018

Digital Support Executive

Role Purpose

Location: Belfast

The Digital Support Executive provides administrative and customer support for INM's digital classified platforms in Northern Ireland.

The successful candidate will join our Customer Support team who handle day-to-day support activities for a range of digital platforms, including nijobfinder, Recruit NI, propertynews.com, the Edge/WebEdge property software and the Belfast Telegraph Digital Edition.

This is a very hands-on role, which requires excellent communication and problem-solving skills and the use of Content Management Systems to maintain websites and apps. Some experience in a technical/customer support role, including working knowledge of Support Ticketing Systems and social media, is essential.

Role Responsibilities

  • To provide administrative and customer support for our websites as well as data processing, proof-reading and copy-checking duties.
  • To provide general site administration, including uploading/updating content, performing routine checks and trouble-shooting issues.
  • To provide customer account administration and answer customer inquiries from external agencies (e.g. recruiters and estate agents) or the public via phone, email and social media.
  • To provide software support for our Edge/WebEdge property software customers.
  • To log support tickets with developers and ensure tasks are prioritised and dealt with in a timely manner.

Experience & Qualifications

  • One-year experience minimum in a technical or customer support role.
  • One-year experience minimum providing general website/social media administration and/or carrying out data processing duties.
  • Demonstrated interest in the digital industry and experience working with CMSs/admin systems.
  • Degree level qualification.

Job Snapshot

Job Type
Permanent Full-Time
Qualifications
Not Disclosed
Sector
Secretarial & Administration, Customer Service & Call Centre
Job Roles
Administrator, Project Administrator, Client Support Administrator
Min Experience
1-2 yrs
Employer Type
Company
Contact
Derek Coughlan
Location
Belfast
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Employer Details

Independent News & Media PLC

Independent House,
27-32 Talbot Street,
Dublin 1

Job Ref:

2018-12

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Digital Support Executive

  • Belfast
  • Salary: Not Disclosed
  • Closing: 21/12/2018

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