Customer Service (Online Team) - 24k - Belfast

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Call Handler. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £23,795 - £24,000

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

• Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
• Gain extensive knowledge of our products and services that we offer.
• Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
• Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
• Work with our different departments to get solutions to customer issues or where you see possible improvements.
• Work with couriers to deal with delivery issues.
• Be driven to always achieve and maintain top quality customer service levels.
• Any other reasonable duties as required, or at the request of management.

Essential Criteria:

• Drivers License due to the location of the role (Dargan Cresent)
• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.

Desirable Criteria

• 1+ years’ experience of working in a sales or customer service environment including resolution of complaints.
• Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or in the strictest confidence.

‘’Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.’’

‘’5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.’’

‘’VANRATH were very helpful the whole way through the recruitment process. They gave me plenty of follow up phone calls to check everything was going well with my new employer.’’