Administrative and Support Officer, VWCU – Part Time

Victim Support NI

Belfast, UK Calculate Travel Time

  • Salary:

    See Job Description

  • Job Type:

    Permanent Full-Time

  • Added:


  • Closing:

    in 2 days

Title: Administrative and Support Officer, VWCU – Part Time

Responsible To: Administration Coordinator

Location: 2nd Floor, Albany House, 73-75 Great Victoria Street (Initial Base)

Victim Support NI, Victim Witness Care Unit, 93 Chichester Street, Belfast, BT1 3JR

Hours of Work: 19 Hours per week Monday to Wednesday

Duration: Permanent

Salary: £20,820 FTE per annum pro rata


The post-holder has primary responsibility for contacting witnesses who have requested support from the Witness Service and will provide information and support to staff within the Victim and Witness Care Unit as required. The role involves contacting witnesses to introduce the service, responding to identified need and maintaining effective administration systems and reports in line with specified standards and performance targets. Whilst having an ability to work on your own initiative, you will also work well as part of a team.


Direct Reports: Nil

Budget responsibility: Nil

Volunteering: Victim Support Northern Ireland is a volunteer delivered service. In respect of this we encourage an ethos of volunteering throughout the organisation.

Essential Criteria:

Qualifications and Experience:

5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment


Five years’ experience in the provision of an effective administration service in an office environment

Skills and Experience

Proven organisational skills in an office environment

Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.

Experience of both internal and external stakeholder engagement

Experience of dealing with confidential information - both verbal and written

Experience of dealing sensitively with people in emotive situations

Proven record of valuing accuracy and attention to detail within your work

The post holder must be proficient in the use of Microsoft Office packages

Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous

Experience of addressing issues arising from working with the general public

Experience of operation in a Volunteering organisation would be advantageous

Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.

Additional requirements:

The post holder will be required to demonstrate the ability to meet the mobility requirements of the post. Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license. If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying.

Travel Time


Note: this job is based on postcode only, so travel time may vary

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Matching this job role: Administrative Officer

Victim Support NI

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Albany House,
73-75 Gt Victoria St,
Co. Antrim,


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Administrative and Support Officer, VWCU – Part Time

  • Belfast, UK
  • Salary: See Job Description
  • Closing: in 2 days

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