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Assistant Visitor Services Manager - Ulster Museum, Belfast

National Museums NI

Belfast

  • Salary:

    As per scale

  • Job Type:

    Permanent Full-Time

  • Added:

    29/03/2024

  • Closing:

    21/04/2024

National Museums NI is a leading cultural institution and is responsible for ensuring that its significant collection is developed, cared for and accessible to the widest possible audience. Almost one million people enjoy our four museums each year, and through loans, research, community activity and digital programmes we engage a much wider audience than those who physically visit our museums.

We believe that our museums can play an important and valuable role at the heart of society. Through our work we preserve, protect and promote the region’s cultural assets, knowledge and collective memory. We provide shared and trusted spaces to explore who we are and where we have come from. We engage and work in partnership with the public to share stories and care for and present a vast range of objects bringing important cultural, educational, social and scientific ideas to life. We unite the past, present and future; enhance health and well-being; make places more attractive to live in, work and visit; and, create positive economic impact. We inspire present and future generations of pioneers, designers, makers and community leaders. Our museums are loved and trusted public institutions: they provide joy, prompt reflection, and foster curiosity about the world around us.

Working for Visitor Services in National Museums NI will provide you with the opportunity to bring to life the many stories our Museums hold dear, and to tell these stories in the most wonderful surroundings.

The success of National Museums NI will always be directly linked to the people we employ. We aim to be an Employer of Choice and as such we offer good work life balance and excellent terms and conditions. With this investment in our employees we have an expectation that any addition to our team brings with them passion, enthusiasm and a real drive to deliver exceptional customer service.

All of our Visitor Services roles are about servicing the Customer. Whether that be internal, external, a stakeholder or a partner, Visitor Services are at the forefront of Customer Service Excellence.

Key responsibilities of the post include:

  • Leading by example and representing National Museums NI’s mission of Here for Good, our values and behaviours.
  • Management of a large team of Visitor Guides and Front of House Assistants, ensuring rosters, leave and staffing levels planning best support operational needs
  • Working closely with all stakeholders to deliver high quality, meaningful and engaging visitor experiences at the Ulster Museum

This post forms part of the wider Ulster Museum Management Team, supporting operations as Duty Manager on a regular basis.

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Matching this job role: Assistant Manager

National Museums NI

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153 Bangor Road,
Cultra,
Holywood,
Co. Down,
BT18 0EU

Job Ref: 2024R000269

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Assistant Visitor Services Manager - Ulster Museum, Belfast

  • Belfast
  • Salary: As per scale
  • Closing: 21/04/2024

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