The Boston tech firm Cayan is creating the new positions across two key divisions — customer support and software engineering. The new roles form part of the company’s £3m investment in Belfast, which includes its new sci-fi-themed HQ located in the prestigious City Quays 1 development.
The firm has expanded rapidly since its launch in Northern Ireland in 2013 and currently employs 134 full-time staff.
Central to Cayan’s success is its innovative Genius point of sale payment platform, which was developed by the Belfast team. Sales of Genius terminals have grown by 35% on a quarterly basis since the launch in 2013. The company’s clients are primarily US-based and include leading brands such as Puma, Harley Davidson and Party City.
With further expansion and job opportunities expected this summer, Cayan differentiates itself from others in the sector with its customer support team seeking employees with a range of attributes such as listening/ engagement skills, problem solving and empathy.
The company’s alternative approach is also reflected in its new sci-fi themed headquarters complete with Wi-Fi stations and an X-Box room.
With salaries for the current positions starting at £18k for customer support staff and £30k for entry-level software engineers, Cayan is hosting an open evening for potential recruits at its new City Quays HQ on Tuesday.
“Cayan’s entire approach is different as we hire based on attitude and approach, and then train and support our people to help them progress and excel,” said HR manager Bronagh Major.
“We regard our customer support team as the voice of Cayan, providing the guidance and advice our customers need and appreciate. It’s less about qualifications and more about approach and engagement.”