A UNIQUE jobs partnership has just marked a major recruitment milestone in Belfast. Outsourced contact centre provider Firstsource has recruited its 100th employee from the Department for Employment and Learning’s Steps 2 Success adult employment programme, delivered in Belfast by skills specialist Ingeus.
The programme addresses each participant’s specific needs and challenges whilst helping them build skills and valuable experience they need to find and keep a job. The 100th successful participant now employed by Firstsource — as a customer service adviser — was 20-year-old Michael Moloney.
Michael was unemployed for almost a year, having previously been made redundant from his job in a local factory. Michael was referred to Ingeus for specialist employment support and he signed up to the Steps 2 Success programme.
Straightaway, he was offered a place on Ingeus’s week-long music production course where he was encouraged to make the link between the skills required to make music and those needed to get a job, such as discipline, teamwork, time management, communications and planning